Terms & Conditions

Terms & Conditions A Frame AB, 2014

Assemblage

Our bike comes fully assembled with the exception of the handlebar, the front wheel and the pedals. These parts are easily installed in about 10 minutes.

Deliveries

Fedex is our designated distributer for bicycles and accessories found in our shop. Delivery time is normally 5-7 days unless otherwise stated in your order or your order confirmation. However, in the unlikely event that your order is delayed you’ll be informed about this via email sent to the address you stated at the time of your purchase.

Rates

Our prices are in SEK. You can get an estimated amount in Euro (€) from Google Currency Converter, updated daily. Small differences from your bank’s current exchange rate may occur, and we disclaim any responsibility for the amount shown in Euro (€) on your receipt If it does not match the actual amount you pay.

Return policy

Your right of regret is valid for 14 days. To exercise your right, you must give us notice hereof, in your notice you must state that you regret your purchase. Your notice is preferably given to us via e-mail to info@bikeid.se but you may also give us a call at +46 (0) 8 400 26 260. The period, within which you have the right to exercise you right of regret, commences the day you receive your order, or a substantial part of it. To exercise your right to regret, you must maintain the goods in as good condition as we delivered it to you. This implies that the product must be packed in its original wrapping and unused. You may of course examine the product as long as you’re careful. If a product is damaged or lost because of negligence, you lose your right to regret.

Warranties and complaints

We offer 1 year product warranty and 3 year complaints right (right to complain regarding production errors). We only process complaints if you have a valid receipt of your purchase. You issue a complaint by informing us within a reasonable time after you discovered the defect. You must also explain why you think the product is defect. The warranty does not cover periodic inspections, maintenance, repair, replacement of parts due to normal wear and tear and damage caused to the product through improper use or handling.

Returns

Returns are made at your own expense unless the product(s) is defect. Returns must be sent to us via mail or packages, not by C.O.D. (Cash on delivery). For exchanges we will pay the new shipment from us to you. When you exercise your right you should send the product back to us. If you exercised your right of cancellation we will refund what you paid for the item as soon as or within 30 days from the date we received the goods.

Privacy policy

When you order products from us, you normally submit information about your person (personal information). In connection with your registration and ordering you agree that we store and use your personal information in our business to complete our agreement with you. According to the Swedish Personal Data Act you are entitled to take part of the information we have stored about you. If the information is incorrect, incomplete or irrelevant, you may request that the information is corrected or removed. Contact us by sending an e-mail to info@bikeid.se.

Unclaimed packages

Not retrieved goods are returned to us. For any package that is not claimed, we reserve the right to charge you the cost of return shipping and all handling fees.